Legal & Regulatory Information

Offerdiscovery provides freight forwarding, 3PL and warehousing services across Australia. This page outlines our legal identity, consumer rights under Australian law, terms of service, privacy and how to request records or resolve disputes.

Logistics hubFreight handling

Company details (Australia)

Business name: Offerdiscovery

ABN: 12 345 678 901

Registered office: Unit 8, 27 Victoria Parade, Fitzroy VIC 3065, Australia

GST status: Registered for GST where applicable.

Operating hours: Mon–Fri 08:30–17:30 AEST

Contact:+61 42 375 90 86 · Offerdiscovery@outlook.com

Warehouse operations

Terms of Service — key points

These are a concise summary of our standard trading terms. Full terms available on request.

  • Offerdiscovery acts as principal and/or agent depending on the service agreement.
  • Liability for loss or damage is limited to declared value and applicable conventions (where relevant).
  • Claims for loss or damage must be notified promptly and in writing within the timeframes set out in the full terms.
  • Payment terms: invoices payable within 14 days unless otherwise agreed.
  • Services subject to third-party carrier terms when applicable.
ServiceStandard / Express
Transit insuranceAvailable on request
Claims window14–30 days depending on mode
JurisdictionVictoria, Australia

Consumer rights & ACL (Australian Consumer Law)

Consumers in Australia have statutory guarantees under the ACL which cannot be excluded. Our obligations include providing services with due care and skill, and remedies where services are not provided as promised.

If you are a consumer and believe your rights under the ACL have been breached, please use the request form below or contact us for escalation. You may also refer matters to the Australian Competition and Consumer Commission (ACCC) or your state consumer protection agency.

Customer resolutions officer

Privacy & data handling

We process personal information to deliver logistics services, manage accounts and for compliance. Our Privacy Policy explains what we collect, how we use it, disclosure to third parties, retention, and rights to access or correct personal information.

See the full policy: Privacy Policy.

Requests under the Privacy Act (access, correction, deletion) can be made via our request form below. We respond within the statutory timeframes unless an extension is permitted by law.

Data controller
Offerdiscovery · Unit 8, 27 Victoria Parade, Fitzroy VIC 3065

Requests: documents, privacy & complaints

Use the form to request contracts, statements, privacy access or to lodge a complaint. We aim to acknowledge within 5 business days.

Optional — provide if request is on behalf of a business.
Alternative contacts

Frequently asked legal questions

Liability depends on service terms, declared value and applicable international conventions. Please declare value and consider insurance for high-value cargo.

Notify us in writing as soon as practicable and provide supporting documents. Time limits vary by mode; please consult our full terms or contact us.

Start with our complaints process via the request form. If unresolved, consumers may contact the ACCC or relevant state consumer protection agency; businesses can seek legal advice or mediation.