Offerdiscovery respects your privacy and is committed to handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with logistics coordination, including freight forwarding, warehousing, 3PL services, courier and express delivery, and air and sea freight in Australia. We aim to keep explanations clear so that you can make informed choices about your data.
Information we collect. We may collect contact details (such as name, phone number, and email address), business information (such as company name, location, and ABN where applicable), shipment details (including consignor, consignee, lane information, and service preferences), and communications you choose to send us. Limited technical data (such as device type, browser, IP address, and interaction timestamps) may also be collected to support security, troubleshooting, and performance measurement.
How we collect information. We collect information directly from you when you contact us, subscribe to updates, or request coordination. We may also receive information from service partners engaged for transport, warehousing, brokerage, or technology support, and from publicly available sources where appropriate for verification.
Purpose and lawful basis. We use personal information to respond to enquiries, provide requested services, coordinate bookings and handovers, manage customer relationships, analyse performance, improve our processes, and meet legal obligations. Depending on context, our lawful basis may include your consent, performance of a contract or pre-contract steps, our legitimate interests in running a secure and efficient operation, and compliance with applicable laws and regulations.
Sharing and disclosure. We may share information with trusted providers who support our logistics activities (for example, carriers, depots, warehouses, brokers, and IT vendors). These parties are expected to handle information securely and only for agreed purposes. Where required, we may disclose information to authorities or regulators. We do not sell personal information.
International transfers. Some partners or systems may operate outside Australia. Where information is transferred internationally, we aim to use appropriate safeguards and contract terms to help protect your data.
Security. We apply technical and organisational measures designed to protect information from unauthorised access, alteration, or loss. Measures include access controls, encryption-in-transit for applicable channels, monitoring, and retention practices aligned with operational needs. While *** method is completely immune to risk, we work to maintain a proportionate and continuously improving security posture.
Retention. We retain information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including record-keeping, dispute handling, audits, and legal or regulatory requirements. When information is *** longer required, we take steps to de-identify or securely delete it.
Your choices and rights. Subject to applicable law, you may request access to your personal information, seek correction of inaccuracies, or ask that we restrict or cease certain processing. You can withdraw consent where processing is based on consent. We will respond to requests within a reasonable timeframe. Identity verification may be required to protect your information.
Cookies and similar technologies. Our site may use cookies to remember preferences, enhance navigation, and measure engagement. You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality. Our cookie banner allows you to accept or decline non-essential cookies, and your selection is stored for future visits.
Third-party links. Our materials may reference third-party tools or sites relevant to logistics processes. Those parties have their own privacy practices. We recommend reviewing their policies when engaging their services.
Updates to this Policy. We may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements. The updated version will be indicated by the effective date at the top of this page.
Contact. For questions or privacy requests, please contact Offerdiscovery at Offerdiscovery@outlook.com or by phone at + (61) 42 375-90-86. Postal address: Unit 8, 27 Victoria Parade, Fitzroy VIC 3065, Australia.
